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| REVIEW OUR WORLD CLASS SERVICES |
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| James A Robertson and Associates have, over the years, developed a track record of service excellence as evidenced by the information provided on the home page and in the credentials and about sections of this web site. |
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| Two Service Areas |
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| This track record relates to two specific areas of professional service which are outlined below and described in more detail elsewhere on this site. These services relate to the facilitation of high level corporate strategy workshops and to advisory services relating to the factors giving rise to Information Technology investment failure and how to design Information Technology (Business Systems) projects to ensure success. |
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| Overview of Services |
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| This page provides an overview of these services to assist you to evaluate how we can be of service to you in enhancing your business, wherever your business is located. |
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| International Service |
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| James A Robertson is an international service provider geared to providing services to clients worldwide. Johannesburg is situated within twenty four hours flying time to most locations in the world. For engagements of five days or more our fees cover the cost of air travel to the nearest major international gateway airport directly accessible from Johannesburg. |
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| Only Pay Local Expenses |
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| In such cases clients are only expected to reimburse us for travel and accommodation from the international gateway to the location of the client's offices. This positions our services on an equal footing with specialist consultants resident in any of the major centres of consultancy service worldwide. |
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| Information on making use of our services |
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| STRATEGIC FACILITATION |
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| Our strategic facilitation service has evolved over more than a decade building on the Strategic Marketing Planning techniques of Professor Malcolm McDonald of Cranfield School of Management. |
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| McDonald, Engineering and Military Thinking |
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| Our methodology combines the thinking of McDonald with work that we have done developing our thinking in a diversity of techniques which build on the Engineering, Military and other expertise of our Principal, Dr James Robertson as set out in the Credentials section of this web site and headlined lower down this page. |
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| Highly Effective Technique |
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| The net result of this development is a highly effective facilitation technique which makes use of computer software tools that we have developed in-house to focus client's on the "Critical Issues" relating to their business. |
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| Insightful Facilitation |
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| Combined with the very wide diversity of Dr Robertson's experience this results in insightful and constructively critical facilitation combined with thought leadership directed at ensuring that the process actively seeks out those aspects of the client's business which are absolutely critical to business success. |
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| High Impact Workshops |
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| This highly structured technical approach coupled with a highly structured analytical thinking style results in high impact strategic workshops which have a real impact on your business. |
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| Factors Giving Rise to Strategy Failure |
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| 90% of all strategy projects fail totally. We have researched the factors giving rise to failure and, using an approach which we term "Designing for Success by Engineering Against Failure", our processes are geared to design failure out of the solution. |
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| Further Information |
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| Further information regarding the Executive Strategic Workshop and the STRATSNAP© Strategic Snapshot Process is available on this site by clicking on the topic names in this paragraph. Additional information is also presented lower down on this page. |
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| Information on making use of our services |
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| CRITICAL FACTORS FOR INFORMATION TECHNOLOGY SUCCESS |
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| 70% of all information technology investments fail totally and another 20% fail to meet the specified business requirement. |
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| Factors Giving Rise To Failure |
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| Using an Engineering approach of identifying the factors that give rise to failure we have developed a catalogue of factors contributing to failure. This includes a wide diversity of non-technical and soft issues. |
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| Critical Factors For Success |
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| From an in-depth strategic analysis of the factors giving rise to failure we have identified the Critical Factors for Information Technology Investment Success. These factors have been documented and Dr Robertson is in the process of writing an eBook on the subject. |
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| Diversity of Service Offerings |
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| Based on this research and many years of in-depth practical experience of information technology solution design and implementation we have developed a number of offerings. These include executive briefings, training courses and strategic information technology audits and requirements workshops using the STRATSNAP© process referred to above. We also offer ad-hoc consulting services and formal development of Business Systems and Information Technology Strategies. |
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| Executive Briefings |
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| Executive briefings are offered as public courses or can be run in-house. These are half day intense briefings on the main headlines around failure and requirements for I.T. success. |
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| Executive Workshops |
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| In-house, this briefing is frequently extended to a workshop by combining it with a series of STRATSNAP© strategic snap shots round about Critical Concerns with regard to Information Technology / Business Systems, Critical Systems, Critical Systems Requirements, etc. |
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| Business Systems Strategy |
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| In it's shortest form the Information Technology Critical Issues workshop can be a one day process. It can also be replicated through different operating divisions of the business. In larger organizations it can be cascaded into the operational Business Systems / Information Technology operations area. Starting with any of these approaches a high level Business Systems Strategic Plan can be developed. |
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| Information on making use of our services |
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| WHY DO BUSINESS WITH JAR&A? |
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| Given the large number of players operating in the fields of Strategy Facilitation and Strategic Information Technology Solutions, the question must arise - "Why do business with JAR&A?" |
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| The following are the seven critical factors which demonstrate that JAR&A are the most appropriate source for your differentiated, high quality, high value solutions in the fields of Strategy and Strategic Information Technology Solutions: |
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| Credibility |
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<-- CLICK TOPIC HEADS FOR DETAIL
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| Dr James Robertson's credibility in thought leadership is underpinned by recognition in "2000 Outstanding Intellectuals of the 21st Century", "Who's Who in The World" and "Great Minds of the 21st Century". The professional standards that have given rise to this recognition offer you a high probability of a successful outcome. This, in turn, ensures that solutions enhance corporate competitiveness and profitability. |
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| Stable, Durable Solutions |
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| Inherently stable, long life solutions are achievable and should be a principal requirement for every project. JAR&A focuses on designing solutions which deliver. This is reinforced by solid engineering design that works in practice and drastically reduces the probability of failure giving high levels of corporate management confidence. |
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| Different Approach That Works |
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| 90% I.T. failure rate, 90% strategy failure rate and corporate collapses indicate the need for a RADICALLY DIFFERENT approach. JAR&A offers a positively different approach. Our techniques, if properly applied, safeguard and enhance the viability, profitability and competitiveness of your corporation. |
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| Success and Quality Are Possible |
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| It IS possible to succeed and produce HIGH QUALITY solutions. We "Design for Success by Engineering Against Failure" - a proven JAR&A maxim founded on fundamental principles to give quality solutions that WORK. Successful investment outcomes ensure high return on investment, improved corporate profitability and competitiveness. |
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| Dr Robertson's Strengths And Service Orientation |
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| Dr Robertson's strengths include thinking skills and cognitive ability. Industry independent solution extrapolation across a diverse experience base and multi-disciplinary knowledge and experience all combine to ensure a successful outcome. Significant financial and competitive benefits accrue to clients who follow our advice wholeheartedly. |
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| Holistic, Corporate View |
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| JAR&A brings a holistic corporate view of developing solutions that work to every engagement. This approach addresses both soft and hard issues. Our approach results in an integrated solution that REALLY works for your corporation to create and sustain competitive advantage and enhance profitability. |
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| Methodologies and Tool-Sets Deliver High Value |
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| JAR&A methodologies and tool-sets are forged in the fire of practical experience and are guaranteed to give dramatic HIGH VALUE results which add value to your corporation. Improved profitability and competitiveness are associated with effective application of our recommendations and solutions. |
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| Conclusion -- Why JAR&A: |
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| Collectively the above points provide robust evidence of the highly differentiated capability of JAR&A to support clients with high quality, high value solutions that work and which create and sustain competitive advantage and improve long term profitability. |
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| Information on making use of our services |
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| AN IMPORTANT POINT TO CONSIDER |
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| Given the widely reported 90% strategic planning and information technology investment failure rates it is perhaps worth considering whether the strategic facilitator that you are planning to use has been part of those statistics and, if they have, whether they have learned the lessons that were there to be learned in order to reduce your probability of failure. |
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Clear evidence that your facilitator has learned the lessons that are there to be learned and has documented them and formulated clear-cut approaches to overcoming the factors giving rise to failure should be a pre-condition for any appointment.
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Your corporation deserves it!
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We are confident that JAR&A are able to offer the benefit of hard earned experience in our fields of expertise and that our facilitation and consulting approach robustly and comprehensively addresses the factors that give rise to failure AND how to design them out of your solution in order to attain a successful outcome.
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| Information on making use of our services |
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| CREDENTIALS |
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| We are able to offer a diversity of credentials to support our claim to be a world class service provider and thought leader in the fields of strategy facilitation and strategic application of Information Technology |
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| 2000 Outstanding Intellectuals of the 21st Century |
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<-- CLICK TOPIC HEADS FOR DETAIL
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| Recognition of Dr James Robertson by The International Biographical Centre was one of a number of instances of International Recognition following presentations to the British Strategic Planning Society and British Computer society and other International forums in the mid 90's. |
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| Who's Who in the World |
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| Dr Robertson was first recognised in Who's Who in Science and Engineering in 1999 and then by Who's Who in the World in 2000 through to 2003. |
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| Great Minds of the 21st Century |
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| Recognition by the American Biographical Institute followed the above recognition. Collectively this recognition is an indication of internationally recognised thought leadership in our fields of expertise. This provides you with greater assurance of a successful outcome to any consulting or facilitation intervention by JAR&A. |
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| Registered Professional Engineer |
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| Despite there being no statutory standard of professionalism in the fields of strategy and information technology, Dr Robertson has retained his registration as a Professional Engineer as a statement of commitment to clients that he is committed to offering the highest possible professional standards. |
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| SA Institution of Civil Engineers |
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| Continuing registration with the South African Institution of Civil Engineers is another way in which we seek to demonstrate our commitment to the highest possible standards. It also demonstrates Dr Robertson's profound belief that the Engineering paradigm is fundamentally sound in developing strategy and information technology solutions. |
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| SA Institute of Mining and Metallurgy |
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| Continuing registration with the South African Institute of Mining and Metallurgy constitutes another statement of commitment to Engineering principles. |
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| Anglo Alpha Award for the Promotion of Concrete |
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| The Anglo Alpha Award for the Promotion of Concrete, awarded for Dr Robertson's PhD research is another factor indicating the calibre of what we have to offer you. |
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| Publications with Clients |
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| Public acknowledgement and association of a client with a consultant at a conference venue is perhaps one of the most robust forms of recognition that any client can give. We are able to offer a number of instances where our clients have been willing to associate with us publicly. |
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| Other Publications |
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| Publications on a diversity of subjects provide evidence of thought leadership and innovation in support of our claims to deliver world class solutions. |
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| Information Technology Experience |
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| A diversity of information technology experience as client, consultant and developer has yielded a very broad understanding of what can go wrong with information technology projects. This has resulted in a "catalogue" of factors, many of them soft business, human resource and strategic issues, that contribute to failure and how to overcome them. |
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| The analysis of project failures against a rigorous framework of Engineering research and training has provided a solid grounding against which solutions that work have been formulated. |
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| This has given rise to an approach which does not conform to the conventions of the industry (which continues to produce a high failure rate). Instead, our approach of "Designing for Success by Engineering Against Failure" provides an unconventional but HIGHLY EFFECTIVE approach to I.T. strategy formulation and I.T. project design. |
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| Strategy Experience |
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| Diverse experience with the formulation and implementation of strategy has yielded a parallel platform of solutions to those developed in I.T. |
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| We are confident that our approach to strategy formulation is unique and highly effective as supported by our clients. |
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| "Dear James, |
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| May I take this opportunity to thank you for the professional manner in which you facilitated our strategy workshop. |
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| Your unique strategy analysis instrument kept us focussed on the ball throughout the workshop. Your 7 critical success factor analysis approach was most valuable and educative. |
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| We not only achieved what we had set ourselves to accomplish, but we also experienced transformation in terms of how we have approached the subject before. |
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| My colleagues and I are happy to have chosen you to facilitate this workshop, and intend to engage you in the near future to help them with their local strategy sessions. |
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| Regards |
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| Cyprian Xaba", Chief Executive, Protekon (contact details on request) |
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| Mining Experience |
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| The design of mines bears many similarities to the design of strategic business solutions. Before a mine is built engineers rely on very limited and very expensive borehole data to map out complex and not necessarily congruent ore bodies. It is only once the entire primary excavation is complete that one knows for certain whether the mine has been well designed. I.T. projects are often comparable! |
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| Dr Robertson's experience in mine design has equipped him with some specific concepts that he applies routinely in seeking to understand the way the "ore body" of strategic and competitive corporate information should be mined and processed to best effect. |
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| Military Experience |
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| Dr Robertson's military experience and training has equipped him to undertake rigorous but speedy analysis of strategic situations and to formulate solutions that work. Military training in this area is rigorous and demanding, mistakes get people killed! This rigor provides a solid background to the formulation of your corporate strategy or I.T. strategy. |
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| Civil Engineering Experience |
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| The systematic analysis and design of engineering structures, literally "down to the last nut and bolt" has provided a grounding in project and solution design that rests on an unshakeable conviction that it IS possible to design solutions that work FIRST time, every time. |
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| This has shaped Dr Robertson's thinking in many areas and accounts for many of the metaphors that are applied in presentations and consulting interventions to assist clients to reduce strategy and I.T. projects to a more tangible conceptual state. This greatly improves the probability of a successful outcome for your corporation. |
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| Economics Experience |
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| Four years experience in International Investment consulting and analysis have provided a solid basis to understand the macro economic context of any organisation. This ensures that the hard technology principles of engineering and the military, outlined above, are deployed within a context which recognises the real world constraints of economics and the dynamics of the global and local economies. |
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| Doctoral Research |
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| An intensive and rigorous laboratory research programme associated with thousands of laboratory tests and the resulting data provided a first hand opportunity for Dr Robertson to understand the challenges of using computers to process data. He also gained a solid understanding of the challenges of structuring data in such a way that it CAN be processed by computer. |
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| This provides invaluable context in ensuring that solutions designed with the assistance of JAR&A result in data that CAN be analysed. |
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| Undergraduate Experience |
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| Diverse experience in leadership and public speaking, accompanied by academic excellence provide further context to a career of excellence that will serve your corporation in accomplishing world class outcomes. |
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| Summing Up -- Credentials |
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| Overall, the credentials outlined above, and supported in greater detail if you click on the section headings, provide further context to our statement that our services, and the solutions that use of our services produce, are indeed WORLD CLASS. |
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| Information on making use of our services |
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| ABOUT |
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| About Our Logo |
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| Our logo, based on Professor Malcolm McDonald's strategy - tactics matrix, stresses that if your organisation "does the right things well it will thrive". JAR&A are committed to assisting your organisation to develop strategic plans which result in you doing the right things well. In other words, we are committed to doing all we can to assist your organisation to THRIVE! |
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<-- CLICK TOPIC HEADS FOR DETAIL
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| About Dr James Robertson |
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| Our founder, Dr James Robertson has a wealth of extremely diverse life experience to offer, as set out in the sections above. More detail is available by clicking on any of the headline links in the section above. |
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| About James A Robertson and Associates |
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| JAR&A has grown out of a vision to bring the rigorous disciplines of the Engineering World to the world of business strategy and information technology. It has been a long journey but a journey that we profoundly believe that the above credentials demonstrate has been a success. |
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| We are confident that we can offer your organisation the benefits of a rigorous Engineering Approach to strategy and information technology! |
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| About I.T. & Strategy Failure |
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| Repeated references to I.T. and strategy failure have been made. These statistics are very real and can be substantiated by research on the Internet or by simple inquiry. Having presented the statistics at numerous conferences and in numerous other forums the only challenge to our reports of these statistics has been that the "real situation is worse". |
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| It is therefore absolutely essential when selecting a specialist advisor or facilitator for your organisation that you choose someone who acknowledges just how serious the problem is AND who has a clearly formulated approach to assisting your organisation to avoid becoming another failure statistic. |
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| About Engineering Against Failure |
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| The rigorous engineering background that forms the context to all that JAR&A undertake recognises that engineers do not design a building to succeed, they design buildings "not to fail". |
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| This is absolutely pivotal in understanding why so many strategy and I.T. projects fail - their designers are trying to design for success! |
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| Yet engineers know that the only way to design a successful structure is to make sure that it will not fail. Engineers spend nearly all their time analysing potential causes of failure and thus ensure that bridges, buildings, dams, cars, aircraft and innumerable other engineering systems function reliably, dependably and safely for decades and even centuries. |
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| Engineering against failure should be a central dictum of any facilitator or consultant that you entrust with guiding you in shaping the future direction of your organisation. |
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| We can assist you. |
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| About Data Engineering |
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| The classification and cataloguing of all data that is stored in a computer is what we term, "data engineering". |
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| The lack of effective data engineering is one of the major factors that results in organisations having massive amounts of data but being unable to answer essential management information requests. We can advise how to design solutions that really deliver in terms of management decision support. |
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| About Methodologies and Tools |
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| Over the years we have developed a diversity of tools and methodologies which can be deployed to assist your organisation to design solutions that work. Many of those methodologies and tools are reviewed elsewhere on this web site. |
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| The bottom line is that we are well equipped to assist your organisation to develop strategic plans and I.T. solution designs that WILL deliver. |
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| Conclusion - About |
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| In the preceding section we have presented further facets of the characteristics of JAR&A that differentiate us from our competitors and position us as a world class service provider ideally suited to meeting your high level strategic facilitation needs. |
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| We are confident of our ability to serve your organisation effectively and look forward to the opportunity to establish communication with you in order to formulate a proposal for our involvement in your success. |
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| Information on making use of our services |
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| LIMITED RISK |
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| Our high value consulting services in the form of Executive Strategic Workshops for either business or information technology strategy are offered on a basis where our fees are pitched at comparable levels to international consultants operating out of London and New York and where our fees for even a five day intervention INCLUDE the air fare to a Gateway Airport near you. |
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| This positions us in terms of price on the same footing as any consultant of comparable competence that you might consider hiring in your location. |
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| We have done this in order to give you the benefit of our exchange rate which is favourable to you thereby effectively eliminating any financial risk associated in appointing us relative to a local consultant. |
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| Information on making use of our services |
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| A TYPICAL STRATEGIC FACILITATION |
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| A typical strategic facilitation, whether corporate strategy or information technology strategy, typically comprises the following: |
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| Interviews |
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| One day of intensive interviews with key role players to understand your business and obtain information concerning your business. During these interviews we formulate the exact agenda for the workshop with the executive sponsor for the intervention. |
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| We offer a long list of options in terms of possible strategic SnapShots and other processes which we combine to exactly suit your requirement. |
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| Review of Information and Calibration of Process |
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| One day of desk work reviewing the information obtained during the interviews, calibrating the tools and the presentation to exactly reflect the requirements and context of your organisation. |
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| Facilitation |
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| While we offer facilitation's of one to five day duration, our experience indicates that a three day strategic facilitation provides the optimal balance between coverage and the capacity of delegates to sustain the intensity of our processes. |
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| More information regarding the process is contained on the page dealing with the Executive Strategic Workshop and the pages dealing with the STRATSNAP© process. |
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| Our strategic facilitation is intensive, results orientated, highly numeric and graphical and generates paper based output reflecting results at each step in the process. Clients consistently find the process effective and frequently find that it significantly alters the way they view their business in a positive and constructive manner. |
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| Optional Report |
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| We offer an optional report, which takes a day to prepare for every day of the workshop for those clients who require a formal presentation quality output. However, we increasingly find that clients find that the data generated during the workshop meets their reporting needs. |
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| Consequently a typical strategic assignment would run to five days of chargeable time plus travelling time from the nearest gateway airport. |
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| Detailed Design and Implementation Support |
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| If required we offer a comprehensive range of services in terms of detailed solution design as well as in terms of implementation support. |
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| We do find that many clients, once they have the overall design, feel able to proceed with detailed design and implementation with limited or no further input from us. |
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| Conclusion -- Strategic Facilitation |
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| The JAR&A strategic facilitation offers a concise, high impact, results oriented approach to developing a high level strategic view for your business and creates a platform for in-depth strategic planning. |
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| We look forward to being of service to your organisation. |
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| Information on making use of our services |
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| A TYPICAL INFORMATION TECHNOLOGY OR STRATEGIC AUDIT |
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| In addition to the short duration, high impact strategic process outlined above, we also offer a short duration high impact audit of your information technology systems or of your existing strategic plans. |
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| These audits make use of the same high impact facilitation techniques to develop a concise picture of the problems that are considered to exist and then makes use of investigative techniques built on engineering principles and the military quick attack to rapidly evaluate the situation, diagnose the "condition" and prescribe remedial action. |
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| This approach is highly effective and will return robust results within the space of two weeks. The approach would typically be the following: |
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| Initial Interviews |
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| One day of intensive interviews to obtain an understanding of your business and the major issues that have resulted in the audit. |
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| Preparation |
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| One day to review documentation obtained during the interviews and calibrate the presentations and facilitation tools for the workshop. |
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| Business SnapShots |
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| One day workshop to take snapshots of business critical concerns, critical weaknesses, critical threats and other key indicators to obtain a business diagnosis of the situation. |
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| This workshop will include a presentation on the factors giving rise to information technology or strategy failure in order to stimulate the thinking of delegates. |
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| Technology Evaluation |
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| Two days of on-site investigation to evaluate all systems relevant to the business critical concerns, etc developed during the business snapshots workshop |
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| This will include hands-on demonstration of systems, interviews, inspections, etc as necessary to arrive at a clear understanding of the critical factors giving rise to the sub-optimal performance giving rise to the intervention. |
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| Review of Findings |
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| One day to review findings and prepare a presentation on critical issues identified during the investigation. |
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| Workshop On Findings |
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| One day workshop in which the findings of the investigation are presented together with a detailed presentation on factors that typically require attention to ensure information technology or strategy success. |
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| Following the presentation one or more critical issue analyses will be undertaken to identify critical actions. |
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| Time will also be spent in discussion and formulating a plan of action to address the issues identified during the workshop. |
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| Optional Report |
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| Optionally a formal report can be prepared which summarizes the findings of the investigation together with clear recommendations for action. Typically such a report will take two to three days to prepare. |
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| Duration of Investigation |
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| Based on the outline above, a typical investigation will involve seven days of billable time plus travelling time from the nearest gateway airport with a further two to three days in the event of a formal report being required. |
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| Implementation Services |
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| We offer a comprehensive range of services in support of our recommendations but frequently find that the results of such an investigation are readily understood by the business in a manner that equips the business to take action without necessarily requiring further on-site support from us. |
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| Conclusion -- Information Technology or Strategic Audit |
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| The JAR&A strategic audit process offers a short duration, high impact diagnostic intervention to identify the factors giving rise to sub-optimal performance and formulate a plan of action to address the problems diagnosed by the intervention. |
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| We look forward to being of service to your organisation. |
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| Information on making use of our services |
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| OUR CORE OBJECTIVE FOR YOUR BUSINESS |
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| Our core objective for your business is: |
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Assisting you to achieve effective, sustainable competitive advantage and profitable, decisive corporate operation through unique, differentiated and effective application of Information Technology and Strategy. Founded on solid engineering principles and disciplines.
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MAKING USE OF OUR SERVICES |
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| Initial Interaction |
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| We are geared to interact with potential clients world wide by email or telephone in order to scope the requirement and formulate our proposal. |
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| Video Conferencing |
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| We are also available to video conference with prospective clients in order to afford you the opportunity to "meet" with Dr Robertson prior to making a buying decision. |
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| Browse Our Site |
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| We look forward to the opportunity to serve your company and invite you to browse our web site to gain a greater understanding of the range of services we offer and to review the basis on which we are able to state that our services are "world class". |
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| Contact Us |
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| Contact us by email or telephone to tell us of your requirement so that we can work with you to formulate a proposal which exactly meets your needs. |
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| Email us now to prepare a proposal to meet your strategic facilitation, strategic audit or other needs |
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